Privacy Policy: How Your Information Is Handled

Last updated: October 2026

This policy describes how Situationformat Heating & Air ("we", "us") handles information when you browse situationformat.living, phone the number shown here, or send in a form. It is a general template, not legal advice.

What We Gather

Some details come straight from you. If you fill out a form or phone us, you may share your name, phone number, email address, location and a short description of your heating or cooling problem.

Other details are picked up automatically as you use the site. These can include your IP address, browser type, device type, the pages you open, and the date and time of your visit. Calls to the number on this site may be tracked, and sometimes recorded, so we can check quality and handle billing.

Why We Use It

We use your information to:

• Match you with an independent HVAC provider in your area
• Send your request details to that provider so they can reach you
• Answer your questions and messages
• See how the site and phone lines are being used
• Make the site and the referral service better
• Follow the law and stop fraud or misuse

Who Receives It

Situationformat Heating & Air is a referral service. When you ask for help, we pass your contact details and request to one or more independent providers or marketing partners so they can get in touch about it. Those providers are separate businesses, and each has its own privacy practices.

Companies that help us run the site and phones, such as hosting, analytics and call-tracking vendors, may also see information. We may release information when the law requires it or when we need to protect our rights.

We do not sell your personal information for money. Some laws, though, treat handing data to marketing partners as a sale or a share. Where those laws apply to you, you may be able to opt out.

Cookies and Analytics

The site may use cookies and similar tools to learn how visitors move around it. Your browser settings let you control cookies. If you turn them off, parts of the site may not work as expected.

Your Choices

Depending on where you live, you may be able to ask to see, fix or delete your personal information, or opt out of some sharing. Send your request to contact@situationformat.living. We may ask you to confirm who you are before acting on it.

Security and How Long We Keep Data

We take reasonable steps to protect your information. Still, no method of sending or storing data is completely secure. We hold on to information only as long as the purposes above need it, or as long as the law requires.

Children

This site is not meant for children under 13. We do not knowingly collect personal information from them.

Updates to This Policy

We may revise this policy from time to time. The date at the top shows the most recent change.

Questions

If you have questions about this policy, email contact@situationformat.living.